<ol><li id="isPasted" style="font-size: 16px; line-height: 2;">Please initiate your return within 14 days of delivery for unopened, unused items in the original packaging.</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Email us at <a data-fr-linked="true" href="mailto:info@macromo.com" id="isPasted">info@macromo.com</a> with your order number and product details.&#xA0;</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Send the item at your own expense to Macromo s.r.o., &#x10C;eskomoravsk&#xE1; 2408/1a, 190 00 Prague, and share the parcel tracking link with us.&#xA0;</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Once the return is delivered, we&#x2019;ll inspect the item. If approved, we&#x2019;ll issue a refund within 14 business days to the original payment method used at purchase.</li></ol>

How can I request a refund?

The Macromo support team is available at support@macromo.com and by phone at +420 774 145 274 on business days from 9:00 to 17:00 Central European Time.

The Macromo support team is available at <a data-fr-linked="true" href="mailto:support@macromo.com" id="isPasted">support@macromo.com</a> and by phone at +420 774 145 274 on business days from 9:00 to 17:00 Central European Time.

How can I contact your support team?

Email us any time, we'd love to hear from you
Customer Support: info@macromo.com
Marketing & Media: marketing@macromo.com

Our phone line is available weekdays 
Monday - Friday 9:00 AM to 4:00 PM (GMT+1)

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Macromo

Refunds and Returns

In which countries are Macromo tests available?

How does Macromo handle my personal data?

Are Macromo tests covered by insurance?

Starting at Macromo

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What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How long does it take to process DNA test results?

At-home DNA Tests

What is an at-home blood test and what will I learn from it?

Is the test suitable for children?

How do I collect a blood sample at home?

Is collecting blood at home painful?

What if I can’t collect enough blood during my at-home sample collection?

How soon after the at-home collection do I need to send the blood sample to the lab?

How long does it take to process at-home blood test results?

At-home Blood Tests

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How long does it take to process gut microbiome test results?

Is the gut microbiome test suitable for children?

How do I collect a gut microbiome sample?

How soon after collection do I need to send the gut microbiome sample to the lab?

Gut Microbiome Tests

What will I learn from a blood test taken at a lab?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I need to cancel a scheduled blood draw?

In-Person Collected Blood Tests

Where can I download the Macromo mobile app?

How can I change the language in the Macromo app?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App