Refunds and Returns

How can I request a refund?

How can I contact your support team?

The Macromo support team is available at [email protected] and by phone at +420 910 920 369 / +420 774 145 274 on business days from 8:00 to 14:00 Central European Time. For inquiries related to data privacy and GDPR, please contact [email protected]

What is the validity and expiration of my tests?

All purchased tests have a limited validity of 1 year from the date of purchase. To ensure your sample can be successfully processed in the laboratory, the test must be used and sent back within this one-year timeframe. In addition to the validity of