<ol><li id="isPasted" style="font-size: 16px; line-height: 2;">Please initiate your return within 14 days of delivery for unopened, unused items in the original packaging.</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Email us at <a data-fr-linked="true" href="mailto:info@macromo.com" id="isPasted">info@macromo.com</a> with your order number and product details.&#xA0;</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Send the item at your own expense to Macromo s.r.o., &#x10C;eskomoravsk&#xE1; 2408/1a, 190 00 Prague, and share the parcel tracking link with us.&#xA0;</li><li id="isPasted" style="font-size: 16px; line-height: 2;">Once the return is delivered, we&#x2019;ll inspect the item. If approved, we&#x2019;ll issue a refund within 14 business days to the original payment method used at purchase.</li></ol>

How can I request a refund?

The Macromo support team is available at support@macromo.com and by phone at +420 910 920 369 / +420 774 145 274 on business days from 8:00 to 14:00 Central European Time. For inquiries related to data privacy and GDPR, please contact gdpr@macromo.co

The Macromo support team is available at <a data-fr-linked="true" href="mailto:support@macromo.com" id="isPasted">support@macromo.com</a> and by phone at <a target="_blank" data-stringify-link="tel:+420910920369" data-sk="tooltip_parent" href="tel:+420910920369" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">+420 910 920 369</a> / +420 774 145 274&#xA0;on business days from 8:00 to 14:00 Central European Time.&#xA0;For inquiries related to data privacy and GDPR, please contact&#xA0;<a data-start="312" data-end="328" rel="noopener">gdpr@macromo.com.</a><a data-start="312" data-end="328" rel="noopener"></a>

How can I contact your support team?

Email us any time, we'd love to hear from you
Customer Support: info@macromo.com
Marketing & Media: marketing@macromo.com
Data Privacy: gdpr@macromo.com

Our phone line is available weekdays 
Monday - Friday 8:00 AM to 2:00 PM (GMT+1)

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Macromo

Refunds and Returns

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