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Customer Support: info@macromo.com
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Data Privacy: gdpr@macromo.com

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Monday - Friday 8:00 AM to 7:00 PM (GMT+1)

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Macromo

The Macromo support team is available at <a data-fr-linked="true" href="mailto:support@macromo.com" id="isPasted">support@macromo.com</a> and by phone at <a target="_blank" data-stringify-link="tel:+420910920369" data-sk="tooltip_parent" href="tel:+420910920369" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">+420 910 920 369</a> on business days from 8:00 to 19:00 Central European Time. For inquiries related to data privacy and GDPR, please contact&#xA0;<a data-start="312" data-end="328" rel="noopener">gdpr@macromo.com.</a><a data-start="312" data-end="328" rel="noopener"></a>

The Macromo support team is available at support@macromo.com and by phone at +420 910 920 369 on business days from 8:00 to 19:00 Central European Time. For inquiries related to data privacy and GDPR, please contact gdpr@macromo.com.

How can I contact your support team?

Refunds and Returns

In which countries are Macromo tests available?

How does Macromo handle my personal data?

Are Macromo tests covered by insurance?

Can I share the app/account with someone else?

Starting at Macromo

What memberships do you offer and what is included?

What if I only want the test but don't want a membership?

I’d like to give a membership as a gift. How does it work?

Memberships

What is a DNA test and what will I learn from it?

What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How can I send the sample to the lab?

How long does it take to process DNA test results?

At-home DNA Tests

What will I learn from a blood test taken at a lab?

How do I book a Blood Test appointment?

What if I need to cancel a scheduled blood draw?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I want to gift the test or transfer it to another account?

When will I get my results and can I download them?

Will I understand my results and is there an option for a medical consultation?

How often should I get tested?

Can I get tested while I am sick or straight after being sick?

Which test should I choose and can I buy only certain biomarkers?

Can children or foreigners visiting Czechia get tested?

In-Person Collected Blood Tests

How booking and preparation work?

When a DEXA scan cannot be performed?

What you will find in your results report?

Dexa Scan

Where can I download the Macromo mobile app?

What languages are available for the app and results?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App

How can I request a refund?

What is the validity and expiration of my tests?

How can I contact your support team?Updated a month ago