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The Macromo support team is available at <a data-fr-linked="true" href="mailto:support@macromo.com" id="isPasted">support@macromo.com</a> and by phone at <a target="_blank" data-stringify-link="tel:+420910920369" data-sk="tooltip_parent" href="tel:+420910920369" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">+420 910 920 369</a> / +420 774 145 274&#xA0;on business days from 8:00 to 14:00 Central European Time.&#xA0;For inquiries related to data privacy and GDPR, please contact&#xA0;<a data-start="312" data-end="328" rel="noopener">gdpr@macromo.com.</a><a data-start="312" data-end="328" rel="noopener"></a>

The Macromo support team is available at support@macromo.com and by phone at +420 910 920 369 / +420 774 145 274 on business days from 8:00 to 14:00 Central European Time. For inquiries related to data privacy and GDPR, please contact gdpr@macromo.co

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Refunds and Returns

In which countries are Macromo tests available?

How does Macromo handle my personal data?

Are Macromo tests covered by insurance?

Starting at Macromo

What is a DNA test and what will I learn from it?

What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How long does it take to process DNA test results?

At-home DNA Tests

What is an at-home blood test and what will I learn from it?

Is the test suitable for children?

How do I collect a blood sample at home?

Is collecting blood at home painful?

What if I can’t collect enough blood during my at-home sample collection?

How soon after the at-home collection do I need to send the blood sample to the lab?

How long does it take to process at-home blood test results?

At-home Blood Tests

What is a gut microbiome test and what will I learn from it?

How long does it take to process gut microbiome test results?

Is the gut microbiome test suitable for children?

How do I collect a gut microbiome sample?

How soon after collection do I need to send the gut microbiome sample to the lab?

Gut Microbiome Tests

What will I learn from a blood test taken at a lab?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I need to cancel a scheduled blood draw?

In-Person Collected Blood Tests

Where can I download the Macromo mobile app?

How can I change the language in the Macromo app?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App

How can I request a refund?

How can I contact your support team?Updated 19 days ago