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Macromo

<p>The Macromo support team is available at <a data-fr-linked="true" href="mailto:support@macromo.com" id="isPasted">support@macromo.com</a> and by phone at +420 774 145 274 on business days from 9:00 to 17:00 Central European Time.</p>

The Macromo support team is available at support@macromo.com and by phone at +420 774 145 274 on business days from 9:00 to 17:00 Central European Time.

How can I contact your support team?

Refunds and Returns

In which countries are Macromo tests available?

How does Macromo handle my personal data?

Are Macromo tests covered by insurance?

Starting at Macromo

What is a DNA test and what will I learn from it?

What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How long does it take to process DNA test results?

At-home DNA Tests

What is an at-home blood test and what will I learn from it?

Is the test suitable for children?

How do I collect a blood sample at home?

Is collecting blood at home painful?

What if I can’t collect enough blood during my at-home sample collection?

How soon after the at-home collection do I need to send the blood sample to the lab?

How long does it take to process at-home blood test results?

At-home Blood Tests

What is a gut microbiome test and what will I learn from it?

How long does it take to process gut microbiome test results?

Is the gut microbiome test suitable for children?

How do I collect a gut microbiome sample?

How soon after collection do I need to send the gut microbiome sample to the lab?

Gut Microbiome Tests

What will I learn from a blood test taken at a lab?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I need to cancel a scheduled blood draw?

In-Person Collected Blood Tests

Where can I download the Macromo mobile app?

How can I change the language in the Macromo app?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App

How can I request a refund?

How can I contact your support team?Updated 20 days ago