How can I request refund?Updated 5 months ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.

1. Reach out to our Customer Support team at [email protected] to initiate the return process with your order number and details about the item you wish to return.

2. At your own expense, send the goods back to Macromo s.r.o., Arbesovo Náměstí 70/4, Praha, 150 00, Czech Republic, Europe. Please share the shipment tracking number with us.

3. Refund process - upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 14 business days.