We ship at-home collection kits across the EU. Sample collection at partner locations is available in the Czech Republic; current availability is listed in the Macromo Shop on each product’s detail page.

We ship at-home collection kits across the EU. Sample collection at partner locations is available in the Czech Republic; current availability is listed in the Macromo Shop on each product&#x2019;s detail page.

In which countries are Macromo tests available?

We take data security very seriously. For details on how we process personal data, see legal.macromo.com.

We take data security very seriously. For details on how we process personal data, see <a href="https://legal.macromo.com">legal.macromo.com.</a>

How does Macromo handle my personal data?

No, the tests are not currently covered by insurers.

No, the tests are not currently covered by insurers.

Are Macromo tests covered by insurance?

Email us any time, we'd love to hear from you
Customer Support: info@macromo.com
Marketing & Media: marketing@macromo.com

Our phone line is available weekdays 
Monday - Friday 9:00 AM to 4:00 PM (GMT+1)

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Macromo

Everything You Need to Know Before Your First Test.

Starting at Macromo

What is a DNA test and what will I learn from it?

What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How long does it take to process DNA test results?

At-home DNA Tests

What is an at-home blood test and what will I learn from it?

Is the test suitable for children?

How do I collect a blood sample at home?

Is collecting blood at home painful?

What if I can’t collect enough blood during my at-home sample collection?

How soon after the at-home collection do I need to send the blood sample to the lab?

How long does it take to process at-home blood test results?

At-home Blood Tests

What is a gut microbiome test and what will I learn from it?

How long does it take to process gut microbiome test results?

Is the gut microbiome test suitable for children?

How do I collect a gut microbiome sample?

How soon after collection do I need to send the gut microbiome sample to the lab?

Gut Microbiome Tests

What will I learn from a blood test taken at a lab?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I need to cancel a scheduled blood draw?

In-Person Collected Blood Tests

Where can I download the Macromo mobile app?

How can I change the language in the Macromo app?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App

How can I request a refund?

How can I contact your support team?

Refunds and Returns