We ship at-home collection kits across the EU. Sample collection at partner locations is available in the Czech Republic; current availability is listed in the Macromo Shop on each product’s detail page.

We ship at-home collection kits across the EU. Sample collection at partner locations is available in the Czech Republic; current availability is listed in the Macromo Shop on each product&#x2019;s detail page.

In which countries are Macromo tests available?

We take data security very seriously. For details on how we process personal data, see legal.macromo.com.

We take data security very seriously. For details on how we process personal data, see <a href="https://legal.macromo.com">legal.macromo.com.</a>

How does Macromo handle my personal data?

No, the tests are not currently covered by insurers.

No, the tests are not currently covered by insurers.

Are Macromo tests covered by insurance?

Sharing an app account or membership is not possible. It is important that each individual has their own separate account. Otherwise, the data would mix together, and the app wouldn’t be able to analyze your results accurately or provide personalized

Sharing an app account or membership&#xA0;is not possible. It is important that each individual has their own separate account. Otherwise, the data would mix together, and the app wouldn&#x2019;t be able to analyze your results accurately or provide personalized recommendations.

Can I share the app/account with someone else?

Email us any time, we'd love to hear from you
Customer Support: info@macromo.com
Marketing & Media: marketing@macromo.com
Data Privacy: gdpr@macromo.com

Our phone line is available weekdays 
Monday - Friday 8:00 AM to 7:00 PM (GMT+1)

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Macromo

Everything You Need to Know Before Your First Test.

Starting at Macromo

What memberships do you offer and what is included?

What if I only want the test but don't want a membership?

I’d like to give a membership as a gift. How does it work?

Memberships

What is a DNA test and what will I learn from it?

What is whole-genome sequencing?

Is the DNA test suitable for children?

How do I collect a DNA sample?

How can I send the sample to the lab?

How long does it take to process DNA test results?

At-home DNA Tests

What is an at-home blood test and what will I learn from it?

Is the test suitable for children?

How do I collect a blood sample at home?

Is collecting blood at home painful?

What if I can’t collect enough blood during my at-home sample collection?

How soon after the at-home collection do I need to send the blood sample to the lab?

How long does it take to process at-home blood test results?

At-home Blood Tests

What is a gut microbiome test and what will I learn from it?

How long does it take to process gut microbiome test results?

Is the gut microbiome test suitable for children?

How do I collect a gut microbiome sample?

How soon after collection do I need to send the gut microbiome sample to the lab?

Gut Microbiome Tests

What will I learn from a blood test taken at a lab?

Booking a Blood Test Appointment

What if I need to cancel a scheduled blood draw?

Where are the partner blood-collection sites located?

What instructions should I follow before a nurse takes my blood?

What should I bring for my blood draw?

What if I want to gift the test or transfer it to another account?

When will I get my results and can I download them?

Will I understand my results and is there an option for a medical consultation?

How often should I get tested?

Can I get tested while I am sick or straight after being sick?

Which test should I choose and can I buy only certain biomarkers?

Can children or foreigners visiting Czechia get tested?

In-Person Collected Blood Tests

How booking and preparation work?

When a DEXA scan cannot be performed?

What you will find in your results report?

Dexa Scan

Where can I download the Macromo mobile app?

What languages are available for the app and results?

How can I connect a smartwatch to the Macromo app?

How can I upload past blood test results to the Macromo app?

Mobile App

How can I request a refund?

How can I contact your support team?

What is the validity and expiration of my tests?

Refunds and Returns